Question 1

How do I reset my password?

AH Betaaldagen · Accepted Answer

Is your PNL username blocked or did you forget your password? Follow these steps:

1. Go to https://iam.aholddelhaize.com/
2. Click on 'Reset your Password'
3. Enter your PNL email address (ends with @emea.royalhold.net)
4. Enter the characters from the image
5. Set a new password that meets these requirements:
   - Minimum 8 characters
   - At least 1 uppercase letter
   - At least 1 number
6. Wait about 5 minutes for the new password to become active

**Important:**
- After changing your password, you may need to log in again to the @AH app
- If you recently reset, wait a few minutes before trying again
- If your account is locked after multiple failed attempts, wait or reset again
- Try clearing your browser cache or using a different browser if issues persist

Still can't log in? Ask your supervisor or contact the IT helpdesk for assistance.

Question 2

How do I log in to Sam?

AH Betaaldagen · Accepted Answer

Sam is Albert Heijn's central employee system. Here's how to access it:

1. Go to sam.ah.nl(https://sam.ah.nl)
2. Log in with your PNL username (ends with @emea.royalhold.net)
3. Enter your password

Important features in Sam:
- View your schedule and availability
- Access MyHR Connect for payslips
- E-learning modules and training
- Company news and updates

Having login problems?
1. Check if you're using the correct username
2. Use the 'Forgot Password' option if needed
3. Ask your supervisor for help if you can't get in
4. For technical issues, contact the IT helpdesk

Tip: Bookmark sam.ah.nl for quick access.

Question 3

How can I adjust my availability?

AH Betaaldagen · Accepted Answer

Adjusting your availability is done through GO MW in AH Sam. Here's a complete guide:

Step by step:
1. Log in to AH Sam
2. Open GO MW
3. Go to the 'Availability' tab
4. Choose the period for which you want to make changes
5. Indicate your available times for each day
6. Save the changes

Important rules:
- With a contract of ≥12 hours, you must be available for at least 150% of your contract hours
- Changes only take effect after manager approval
- New availability applies from the next schedule period
- Submit changes at least 3 weeks in advance

Key considerations:
- Ensure your availability is realistic
- Account for travel time
- Consider school or study times
- Discuss structural changes with your manager

Tips:
- Keep a screenshot of your entered availability
- Regularly check if your availability is still current
- Communicate important changes personally with your manager

Question 4

How do you download and use the @AH app?

AH Betaaldagen · Accepted Answer

The @AH app is a convenient app for Albert Heijn employees

1. Download:
- Apple: Download from the App Store
- Android: Download from the Google Play Store

2. Main features:
- View work schedule (next 3 weeks)
- View and accept available shifts
- Coming soon: swap shifts with colleagues

3. Login:
- Use your Sam login (PNL code)
- Your phone number must be registered in MyHR Connect
- Register your phone number via the store computer if not done yet

Having trouble logging in? Ask a shift leader or manager for help.

How do I reset my password?

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