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What should I do if my salary is incorrect?

Published: January 15, 2025Updated: April 1, 2025

If you think your salary is incorrect, it's important to approach this systematically. Follow these comprehensive steps: 1. Check your payslip in detail: - Log in to Sam and open MyHR Connect - Go to 'My compensation overview' and view your payslip - Check all components: base hours, bonuses, allowances, and deductions 2. Compare with your actual hours: - Open GO MW in Sam - Check your scheduled and worked hours for the relevant period - Pay attention to special circumstances like holidays, Sundays, or evening hours (with bonuses) 3. Document the differences: - Take screenshots or notes of the discrepancies found - Calculate the exact difference in hours or amount - Gather evidence such as approved schedule changes 4. Contact your manager: - Discuss the discrepancies found with concrete examples - Ask for an explanation or correction - Make arrangements about the timeframe for correction 5. Escalation if necessary: - If the issue is not resolved, contact HR Support via Sam - Send an email to aholdservicedesk@genpact.com with your employee number and the details Important tips: - Always keep your payslips and work schedules as evidence - Check your salary each period so errors are noticed quickly - Salary errors are usually corrected in the next salary period

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