What should I do if my salary is incorrect?
Published: January 15, 2025 • Updated: April 1, 2025
If you think your salary is incorrect, it's important to approach this systematically. Follow these comprehensive steps:
1. Check your payslip in detail:
- Log in to Sam and open MyHR Connect
- Go to 'My compensation overview' and view your payslip
- Check all components: base hours, bonuses, allowances, and deductions
2. Compare with your actual hours:
- Open GO MW in Sam
- Check your scheduled and worked hours for the relevant period
- Pay attention to special circumstances like holidays, Sundays, or evening hours (with bonuses)
3. Document the differences:
- Take screenshots or notes of the discrepancies found
- Calculate the exact difference in hours or amount
- Gather evidence such as approved schedule changes
4. Contact your manager:
- Discuss the discrepancies found with concrete examples
- Ask for an explanation or correction
- Make arrangements about the timeframe for correction
5. Escalation if necessary:
- If the issue is not resolved, contact HR Support via Sam
- Send an email to aholdservicedesk@genpact.com with your employee number and the details
Important tips:
- Always keep your payslips and work schedules as evidence
- Check your salary each period so errors are noticed quickly
- Salary errors are usually corrected in the next salary period