Question 1

What are the rules when a family member passes away?

AH Betaaldagen · Accepted Answer

In case of the death of a family member, you are entitled to special leave. The duration depends on your relationship to the deceased:

1. Immediate family (partner, child): 4 days leave
2. Parents: 2 days leave
3. Grandparents/grandchildren: 1 day leave

If you feel mentally unable to work:
- Discuss this with your manager
- Request additional days off if needed
- For prolonged mental health issues, contact the company doctor
- Calling in sick is possible if you're mentally unable to work

Tips for returning to work:
- Be open about your situation with your manager
- Discuss if temporary adjusted working hours or tasks are needed
- Take the time you need to process the loss

Note: These rules apply to Albert Heijn stores directly under Albert Heijn. Franchise stores may have different rules.

Question 2

How can I transfer to a different AH store?

AH Betaaldagen · Accepted Answer

It's possible to transfer to a different Albert Heijn store. Here's how it works:

**1. From AH to AH (non-franchise):**
- Discuss your wish with your current manager
- Contact the manager of the desired store
- Both managers must agree
- Your contract and accrued rights remain intact
- Usually, a transfer form is filled out

**2. From/to franchise:**
- You need to apply again as a new hire
- This counts as a new appointment
- Discuss if accrued rights can be transferred

**3. To AH XL:**
- Same procedure as regular transfer
- Expect different working hours and busyness
- Possibly different departments and procedures
- May require extra training

**Tips for a smooth transfer:**
- Schedule an introduction meeting with the new store
- Make sure your personal details (address, bank) are up to date
- Ask about any new contracts or changes
- Agree clearly on your start date and role

Note: Franchise stores often have different rules and employment conditions.

Question 3

What are the rules for vacation requests?

AH Betaaldagen · Accepted Answer

For requesting vacation at Albert Heijn, the following rules and procedures apply:

Request procedure:
1. Log in to AH Sam
2. Go to 'Request Leave'
3. Select the desired dates
4. Indicate the type of leave (vacation, special leave, etc.)
5. Add any additional notes if needed

Important:
- Regular vacation: request at least 3 weeks in advance
Approval process:
- Your manager reviews the request
- Takes into account team planning and busy periods
- You'll receive notification via Sam about the decision
- If denied, a reason will be provided

Tips for a smooth request:
- Plan your vacation well in advance
- Coordinate with colleagues about planning
- Consider busy periods
- Check your available vacation hours beforehand

Note: These rules apply to Albert Heijn stores that fall directly under Albert Heijn. Franchise stores may have different rules.

Question 4

When are you considered a short part-timer at Albert Heijn?

AH Betaaldagen · Accepted Answer

The difference between short part-timer, long part-timer, and full-timer is sometimes not entirely clear. Here's an explanation of the different contract types:

Full-timer:
- You are a full-timer if you have a 40-hour per week contract (160 hours per period)
- Your payslip shows under 'Contract Hours (OT): 160'

Long part-timer:
- You are a long part-timer if you have a contract for more than 12 hours and less than 40 hours per week
- Your payslip shows under 'Contract Hours' a number between 49 and 156 hours per period
- For example: 13, 20, or 39 hours per week

Short part-timer:
- You are a short part-timer (kpt'er) if you have a contract for 12 hours per week or less
- Your payslip shows under 'Contract' a number of 48 or fewer hours per period
- 48 hours per period means 12 hours per week (12 x 4 = 48)

Note: Contracts are only issued for numbers that are divisible by four.

What are the rules when a family member passes away?

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